The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
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081 - May 2021
ForHousing’s conversational AI with Amillan & Converse360
After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
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Riverside’s ‘digital business’
Riverside Group is a group of complementary businesses driven by a clear social purpose, with a charitable housing provider at its core. It’s critical that our income goes as far as it can; we need to deliver more and better services with the same money, so gaining value for money from our technology spending is…
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Are you ready for a breach?
The increased threat of ransomware in housing Cybercriminals no longer simply target multinational companies, the NHS or governments with ransomware; they increasingly have smaller organisations, such as housing providers, in their sights. Before the pandemic, digital transformation was already underway, with housing providers adopting smart home solutions, introducing tenant portals and generally taking a ‘digital…
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Falkirk Council signs with Northgate
Falkirk Council has replaced its previous housing management system with a new HMS from Northgate Public Services in order to create a one-stop shop where tenants can apply for accommodation, pay rent and book repairs online. NPS Housing is also intended to give the council’s staff a single view of all tenant and property data…
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Digital approaches to mould and damp
According to recent research, mould and damp are a growing problem in social housing – with all the associated health and legal risks. FireAngel’s director of connected homes, James King, discusses how, with new digital technologies, housing providers can minimise those risks and respond to problems quickly and proactively. Condensation, damp & mould Over the…
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