When it comes to physical assets such as homes and offices, ensuring they are known, well-maintained and fit for purpose is at the core of every housing provider’s operations, so why do so many not treat data in the same way? Whether they realise it or not, data is the lifeblood of any housing provider….
Where to start with data qualityRead More →
081 - May 2021
North Star locks down with Exponential-e
North Star Housing’s decision to migrate its entire legacy infrastructure to a virtual datacentre with Exponential-e paid dividends during the various lockdowns in the UK. The main migration was accompanied by full replication at a second UK datacentre and a WAN interlink between multiple sites used as the backbone for a move to Office 365…
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Automated customer contact – The first six months at Believe Housing
In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
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Better matchmaking
Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs. By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their…
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East Suffolk launches MRI’s tenant portal
East Suffolk Council has introduced MRI Software’s Digital Tenants Portal to enable its tenants to manage their tenancies digitally, in line with the government’s ‘Charter for social housing residents’ guidance. The council chose MRI Software’s portal because of its existing use of MRI’s Housing Enterprise (formerly Orchard Housing) HMS. The portal enables tenants to access…
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Building information modelling – A marathon, not a sprint
The house building sector’s digital transformation is underway, yet while some parts of the sector are fluent in building information modelling (BIM), common data environments (CDE) and the internet of things (IoT) and more (with 3D modelling being one of the main methodologies and processes that’s changing the landscape), others are resistant to change. Buildots’…
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