FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
Sovereign’s UC platform with FourNet & EnghouseRead More →
081 - May 2021
Act like a start-up…
After a year of lockdown, housing providers need to adopt the mindset of a start-up, being more open to change and doing things differently. The pandemic has accelerated digital transformation, customer experience and people working from home; these shifts were happening already but they are now essential to move forward in the modern world and…
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Cobalt Housing’s IoT for healthy homes & healthy residents
Halfway through 2020, Cobalt Homes approached HomeLink with the objective of carrying out an ambitious multi-sensor IoT project across 100 properties. Cobalt Housing’s technology and transformation manager, Chris Fray, said, “The internet of things should be a central part of every housing provider’s sustainability, environmental, and repair and maintenance (R&M) strategies. Annual R&M is an…
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New software module equals new procurement?
There are many reasons why a housing provider may want to vary a software contract, including to: Add user licences; Extend support and maintenance arrangements; Install upgrades, potentially to a new/replacement product; and Add new modules to an existing system. Before doing any of these, a provider should assess the public procurement implications. It’s a…
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East Suffolk Council cuts arrears by £250k with Mobysoft
East Suffolk Council has reduced its arrears by over £250,000 during the past 15 months after its implementation of Mobysoft’s RentSense software. Samantha Shimmon, head of tenant services, East Suffolk Council, said, “As soon as we’d completed the deployment of RentSense, our income team was able to get through its weekly caseload; this has not…
East Suffolk Council cuts arrears by £250k with MobysoftRead More →
Lincolnshire Housing goes digital with FourNet
Lincolnshire Housing has awarded a four-year contract to FourNet, a cloud, communication and contact-centre specialist, to support its plans for digital transformation. Following a competitive tendering process via a Crown Commercial Services procurement framework, the contract will focus on providing some of the foundations for Lincolnshire Housing’s cloud-first strategy and agile working across its operations….
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