Totalmobile’s Mobilise software is helping Fortem to digitise its repairs and maintenance service delivery. For nearly 20 years, Fortem has undertaken repairs and maintenance activities for around 40 social housing providers, and annually completes 400,000 repairs in occupied homes and prepares 10,000 vacant properties. The Mobilise cloud-based workforce software is enabling on- and offline working…
Fortem’s smarter repairs with TotalmobileRead More →
082 - July 2021
Housing apps – Browser, native or progressive?
Housing providers have long been at the forefront of mobile working and have faced many issues regarding their operatives working in the field. Coronavirus restrictions and a switch to more flexible ways of working mean that many more of the workforce will be spending more time working remotely, which poses different and, sometimes, greater challenges….
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Creating a meaningful omni-channel experience
96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
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Livv Housing’s tenant on-boarding with e-signatures
It was obvious when the pandemic struck that the way we did business was going to change forever. As an independent housing provider with 450 employees and over 13,000 properties, it was clear that digital solutions would be needed to help us adjust and do so quickly. We identified that one of the biggest challenges…
Livv Housing’s tenant on-boarding with e-signaturesRead More →
LiveWest’s lockdown landscape
Recent advancements in technology are helping us to reshape our housing services and reach out to customers in a multitude of different ways. Some of these technologies were available before the pandemic, but lockdown accelerated our use of customer emails, for example, with a majority of customers telling us this is their preferred method of…
LiveWest’s lockdown landscapeRead More →
Warwickshire councils’ three-year deal with Civica
Six councils in Warwickshire are implementing Civica’s Cx Housing Assistance cloud-based software to cover their combined Home Environment & Assessment Response Team (Heart). Heart is a partnership service between Nuneaton and Bedworth, North Warwickshire, Rugby, Warwick, Stratford-on-Avon and Warwickshire councils. It provides advice and assistance to deliver disabled adaptations and home improvements, including home aids,…
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