One problem with traditional data maturity models is that they tend to use a common framework for all organisations, irrespective of market sector, current use of data and underlying data management challenges. A scale from 1-5 or a classification from ‘explorer’ to ‘innovator’ could be accused of being an over-simplification of issues which are often…
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083 - September 2021
IT risk in housing
Housing Technology interviewed senior executives from CalQRisk, Civica, Decision Time, FLS (Fast Lean Smart), Futr AI, NDL and NEC Software Solutions on the risk management side of IT, how to measure, triage and mitigate it, the ‘human factors’ of IT risk and its impact on housing providers’ wider business activities. What are the IT risks…
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Aico engages Poplar HARCA’s tenants
Poplar HARCA is about to deploy Aico’s IoT-based environmental sensors which will monitor temperature, humidity and carbon dioxide across its housing portfolio. As part of its implementation plan, Aico recently hosted a two-day tenant engagement session with the housing provider and some of its tenants, where they discussed the importance of fire safety and walked…
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WCH’s real-time repairs’ tracking with Localz
Watford Community Housing has teamed up with Localz to roll out real-time operative tracking, with the aim of delivering faster and more flexible repair processes for both its tenants and its repair workers. On the day of their appointment, tenants receive a message when their operative is on their way, with a link to a…
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Interview – Creating connections at Wrekin Housing
Housing Technology interviewed Wrekin Housing’s group head of marketing and communications, Edward Thomas, about how the housing provider coped with the pandemic, digital transformation and the importance of maintaining connections with its staff, tenants, contractors and external agencies. How did Wrekin Housing support its staff during the pandemic? Success for us means providing the best…
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Income teams & fear of change
In the economic squeeze triggered by the pandemic, there is more scrutiny on the millions of pounds tied up in tenants’ arrears. Income teams are expected to collect more while controlling costs and avoiding bad publicity and reputational damage. With visits, letters and phone calls falling out of favour, do housing providers’ income teams have…
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