In the last edition of Housing Technology, I discussed how mobile apps, portals, virtual agents (AI-enabled chatbots) and other digital channels can help housing providers manage issues such as repairs and anti-social behaviour. The next stage of this process is managing formal complaints, including escalation to the housing ombudsman’s complaints process. Listening to tenants In…
What’s the problem? – Managing formal complaints with Dynamics 365Read More →
084 – November 2021
Digitisation – What’s holding you back?
Business and IT strategies within the housing sector tend to be born more from efficiency and growth than from the drive for innovation and investment that we see in other sectors. With a lack of inherent competition, this presents a challenge – a ‘digital lag’ – that leaves the housing sector playing catch-up in meeting…
Digitisation – What’s holding you back?Read More →
Regenda’s Propeller Powered asset-tagging software
Regenda Group is working Propeller Powered to deploy the software provider’s Prop-FS fire door system across its properties. The Prop-FS digital toolkit comprises inspection scheduling, QR asset tagging, job management and reporting. From the end of 2021, Regenda’s fire inspectors will be using Propeller’s mobile app to capture fire-door inspection outcomes on site, tagging all…
Regenda’s Propeller Powered asset-tagging softwareRead More →
Designing for inclusion – Transformation, change, digital & people
Tenants want and usually expect to be able to self-serve at a time of their choosing; the time of weekday-only, office-hours services is over, and this has been accelerated through necessity by the pandemic. Housing providers of all sizes have huge programmes to transform delivery; to use existing technologies to modernise the way they work,…
Designing for inclusion – Transformation, change, digital & peopleRead More →
Wales & West Housing signs with Decision Time
Wales & West Housing has become the 15th Welsh housing provider to implement Decision Time’s governance and performance management software. The company’s other customers in Wales include Grwp Cynefin, Hafod Housing, Taff Housing and North Wales Housing. Decision Time makes it easier for housing providers to achieve strong governance by running effective meetings, managing risk…
Wales & West Housing signs with Decision TimeRead More →
Documents – Are they an unmanaged risk?
While the drive to an all-digital future continues, physical documents are still a fundamental part of most (if not all) housing providers’ processes. How can housing providers ensure that they apply the same rigour to documents as they apply to databases and other electronic storage media, and really leverage the information they contain to enhance…
Documents – Are they an unmanaged risk?Read More →
