As we move into 2022, you could be forgiven for confusing a plausibly-named Omicron operating system with Android or Apple’s Monterey. However, we will ignore these and instead look at the financial aspects of running your IT infrastructure and leave well alone the chaos caused by the Omicron and Delta variants. With the Christmas break…
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085 - January 2022
Mobysoft adds new RentSense customers
By the end of 2021, Mobysoft reported that it had gained 25 new customers for its RentSense software during the past year, in part due to the pandemic reducing some tenants’ financial stability, in turn causing higher levels of rent arrears. Leah Montia, head of housing operations, Arches Housing, said, “We were keen to understand…
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Epping Forest opts for Civica’s Cx Housing
Epping Forest District Council has signed a new ten-year deal with Civica to implement its Cx Housing Management and Asset Management platform. The Civica software will combine all of the council’s tenant, housing and asset information into a single database. A customer portal will enable residents to self-serve and have always-on access to their information…
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AI and text analytics
Most successful customer experience (CX) programmes use some form of text analytics to surface insights from huge volumes of unstructured data, such as verbatim comments from customers. The comments come from a variety of sources, such as structured periodic survey feedback, event-driven reviews, customer service calls, emails, chats, social media engagements and online reviews. Using…
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Vale of Aylesbury Housing’s first-time access with Localz
Vale of Aylesbury Housing Trust is now using Localz’ core customer engagement platform to provide real-time updates to tenants on their repair appointments and the ability to track operatives on a map. Customers receive an SMS notification containing a 15-minute arrival window and a link to a web-based appointments portal. The portal includes an ETA…
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The ethics of smart-home IoT devices
Ethics are absolutely essential when it comes to successful technology adoption and data management in housing. In a sector literally as close to home as one can get, decisions made about the use of technology, how data is managed and which principles and purposes should guide those processes will all have an immense impact on…
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