Link Group has helped almost 800 low income and digitally-excluded households across Scotland get online by distributing iPads, Chromebooks and mi-fi (personal hotspot) units across 14 local authority areas since 2020, alongside training from ‘digital champions’. Ken Fox, director of digital services, Link Group, said, “It has been incredible to work with our partners and…
Link helps tenants get connectedRead More →
086 – March 2022
Walk before you can run: An agile approach to self-service portals
As a father of three children, I often find myself suggesting (or shouting), “walk before you can run”, usually to prevent accidents! This saying is also relatable to software development and IT projects; I believe some housing providers make the mistake of trying to run before they can walk when it comes to customer portals…
Walk before you can run: An agile approach to self-service portalsRead More →
Totalmobile buys Working Time Solutions
Totalmobile has just completed its acquisition of Working Time Solutions (WTS), a Manchester-based provider of shift planning, rostering and workforce management software. The WTS SaaS-based solution enables organisations to ensure the right resources are available at the right time, in order to increase capacity and productivity, while supporting employee wellbeing and compliance. The deal involves…
Totalmobile buys Working Time SolutionsRead More →
Transforming Trivallis with Dynamics 365
Following our move away from an old, no-longer-fit-for-purpose housing management system to a fully-integrated Microsoft Dynamics 365 system, we thought it might be helpful to others thinking of following a similar path to describe our journey and highlight some key learnings along the way. I wouldn’t start from here if I were you… Back in…
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Focus on people, not processes
Trevor Hampton, director of housing solutions at NEC Software Solutions UK, explains why putting the emphasis back on people rather than processes will drive tenant engagement and build trust. The human connection “The biggest single problem in communication is the illusion that it has taken place” – George Bernard Shaw’s quote is more applicable than…
Focus on people, not processesRead More →
Aico launches Housing Safety & Wellbeing Taskforce
Aico has launched its Housing Safety & Wellbeing Taskforce, which owing to the pandemic, took place online. The fire-safety specialists were joined by Sir Peter Bottomley MP, who introduced the initiative and paid tribute to the late Sir David Amess MP, who had given Aico valuable support during the original planning phase of the project….
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