Earlier this year, IntoZetta contacted its software and services customers and organisations from the broader social housing sector, asking them to complete a survey regarding the use of data within housing providers. The first sets of results were published in the previous three editions of Housing Technology. This final instalment looks at data ownership and…
IntoZetta’s final ‘Data in Housing’ survey resultsRead More →
090 – November 2022
If you build it, will they come?
You may consider the most challenging part of implementing and managing a resident portal is securing the initial funds to implement it in the first place. In reality, funding is only half the battle. Once in place, there will be a huge amount of attention on the platform as pressure grows to justify its expense…
If you build it, will they come?Read More →
Cobalt Housing takes XMReality for first-line support
XMReality is now being used by Cobalt Housing for first-line support and diagnosis for the 70,000 calls and emails the housing provider receives each year, mostly concerning repairs. Call-centre staff log each repair with Cobalt Housing’s external contractors and then use XMReality’s Remote Guidance tool to further diagnose the problems. Remote Guidance uses augmented reality…
Cobalt Housing takes XMReality for first-line supportRead More →
Sovereign Housing’s Mobysoft experience
Sovereign Housing has used Mobysoft’s RentSense software for eight years and, more recently, Intelligent Automation for RentSense. Sovereign Housing’s head of income, Lizzie Aston-Long, discusses the current environment for housing providers and tenants and how RentSense and Intelligent Automation have helped Sovereign Housing’s income team and tenants. How do your income officers like RentSense RentSense…
Sovereign Housing’s Mobysoft experienceRead More →
TSMs – Data meets engagement
Housing data often originates from fundamental processes, such as tenancies, payments and repairs. As they occur, these processes generate transactions which create lots of data that’s crucial for housing providers to collect and analyse. However, ‘big housing data’ isn’t just generated from transactions. There is also a longstanding commitment by the sector to understand how…
TSMs – Data meets engagementRead More →
Embracing agility for business change
Most of us will be familiar with the situation where, in any business change project, the focus shifts from delivering the benefits on which the business case was built to figuring out how to implement the selected software. This is a perilous moment. When emphasis switches from thinking about desired outcomes to the nuts and…
Embracing agility for business changeRead More →
