Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
Make your residents happy – Find out what they hate…Read More →
090 – November 2022
Lean and continuous improvement
In December 2021, One Housing joined Riverside Group as a subsidiary, making it one of the largest housing providers in the UK. Danny Nicklen and Roch Ottaway-Schollij share some tools and techniques they used to successfully support organisational change. When we talk about digital change and transformation, we often label activities as IT, business or…
Lean and continuous improvementRead More →
