Housing Technology interviewed business intelligence, data science and analytics experts from Civica, FLS – Fast Lean Smart, Housemark, Itica and NEC Software Solutions about how housing providers could take advantage of the latest BI and analytics packages and services, what to look out for, what to avoid and how to embed BI into housing providers’ everyday…
Getting clever – Business intelligence and analyticsRead More →
092 – March 2023
Simplifying customer communications
Automation can provide the solution for housing providers wanting to take customer service to the next level. With so many channels available for consumers to speak to brands, the world of customer communications is becoming more complex. We know that WhatsApp and Facebook Messenger are the two most popular messaging channels in the UK, used…
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Social value through payments
With many tenants experiencing financial strain, it’s important that housing providers ensure that the payment provider they use can provide adequate support to the tenant communities they serve. This depends on thinking more deeply about the role of a payment provider. It’s not just how you take payments, it’s also how your customers most often…
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Making the most of your Microsoft platform
At the Housing Technology 2023 conference, we discussed how housing providers are embracing Microsoft technologies to future-proof their organisations, using examples from our own customers because we knew that the results spoke for themselves. Whether you are streamlining the processing of landlord certificates, automating your authorisation-to-recruit process or improving your mobile working, there is a…
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Structured flexibility
During my career, I’ve realised that some of us like to plan in meticulous detail and some of us go with the flow and plan as we move along. There is nothing wrong with either approach, both have their benefits. And if you’re lucky enough to resist falling into either bracket, you can get a…
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Data-led security at Notting Hill Genesis
In today’s hyper-connected world, with multi-faceted cloud services operating in a private, public or hybrid ecosystem, network appliances such as firewalls, routers, switches and other similar devices have become an essential part of our IT environment. They help us stay connected, protected and efficient but at the same time, they generate an enormous amount of…
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