The housing sector is a tempting target for cyber criminals. With an estimated 2.4 million homes under management in the UK, we know that housing providers hold a wealth of confidential and sensitive data of the sort that is stolen in droves every year, such as phone numbers, bank details, addresses and other personally-identifiable information…
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092 – March 2023
AI-powered housing?
With almost 30 years’ experience in social housing sector under my belt, I’m constantly driven to uncover innovative ways to improve the lives of tenants and optimise housing providers’ operations. I recently came across something that truly captured my interest – a ground-breaking chatbot called ChatGPT which has immense potential to transform our sector. You’re…
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Smart tech at Yorkshire Housing’s offices
Six months ago, we opened our new 10,000sq ft workspace in the ‘climate and innovation’ district of Leeds after selling our old 40,000sq ft office block. Our new hub (The Place) isn’t your typical workspace. It’s Yorkshire’s first zero-carbon office building designed and built just next door by Citu. It’s made using a highly-insulated timber…
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Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Your Housing’s 30% boost with FLS
Your Housing Group has improved the efficiency of its field operations with the Visitour scheduling software from FLS – Fast Lean Smart, achieving a 30 per cent increase in productivity for its operatives. Following a strategic review of its operational efficiencies towards achieving value for money and customer satisfaction targets, YHG embarked on an IT…
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Broadacres Housing boosts cybersecurity with Arctic Wolf
At the beginning of 2021, when Broadacres Housing noticed a sharp increase in the number of cyber-threats it was receiving, the housing provider started looking for reinforcements as part of its wider cyber-strategy. After numerous product demonstrations and testing different security platforms, Broadacres Housing chose Arctic Wolf and its Concierge Security Team. Steve Cook, infrastructure…
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