How can quick wins, not quick fixes, support housing providers’ long-term digital transformation strategies? The government has announced plans to pass the Social Housing (Regulation) bill by this summer. The intention of the legislation is to reform the housing sector in order to protect tenants’ lives, in part by compelling housing providers to address problems…
A smart approach to future-proofing homesRead More →
092 – March 2023
Four ways BI can improve tenant services
The housing sector is on the cusp of something big. For years, housing providers have been collecting data. Data on the structure of properties, the nature and frequency of repairs and data on rental payments, and although this data has been very useful, until now it has done little more than tell a housing provider…
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Common problems with data migration
Like many industries with roots in the public sector, who have historical data going back to the previous century, housing providers often find themselves struggling to maintain consistency across the range of data required for their day-to-day operations. In some instances, housing management systems have grown organically over time and will be surrounded by ancillary…
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Smartline – Cornwall’s digital test-bed
For six years, the Smartline project has been researching how digital technology can help people live healthier, happier lives. Sensors in 300 social housing properties in Cornwall have been monitoring environmental conditions inside homes, while surveys and questionnaires with customers have been building a richer picture of their lives. The project is funded by the…
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Dundee City Council cuts arrears by £230k
Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022. Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the…
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Digital-first, self-service and 360° views
The challenges housing providers are dealing with today provide a real impetus for becoming more technology-driven. The Regulator of Social Housing (RSH) is bringing in more active consumer regulation next April (with quality of housing a key focus), yet a report from the regulator last autumn highlighted a number of risks for housing providers’ compliance….
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