As cybersecurity threats continue to evolve and become more sophisticated, you may have heard more and more about XDR (extended detection & response) as a cybersecurity solution. But it can be difficult to pin down exactly what XDR does and why it’s such a powerful tool for housing providers to use, particularly alongside a managed…
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093 - May 2023
North Wales Housing picks Civica Cx
North Wales Housing is moving all of its housing services to the cloud as part of a new partnership with Civica. In a new 10-year partnership valued at £800,000, the housing provider will implement Civica’s Cx Housing, Asset Management and Contractor Workforce software. With the final choice of software partly influenced by the views of…
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Designing your future delivery approach
While change and transformation continue to drive business decision-making, ICT is still sometimes viewed as a ‘break-fix’ responsive service whose function is to simply keep the lights on; it’s only when things start to go wrong that people sit up and listen. It’s therefore important to be on the front foot and be thinking towards…
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A proactive approach to today’s cyber threats
Many housing providers have embraced rapid digital transformation yet their progress towards cybersecurity maturity hasn’t progressed at the same pace. What can we learn from those whose approaches to cybersecurity are more developed? Over the years, many of you will have focused on getting the essential elements of your cybersecurity right, including implementing multi-factor authentication…
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Southern Housing’s payments with Manifest Software & PayPoint
Southern Housing (formerly Optivo) has implemented seamless payment services for its residents with support from Manifest Software Solutions and PayPoint Housing. Southern Housing residents now have more options available when making payments. The service enables customers registered with Southern Housing’s My Account to make payments seamlessly within the My Account portal while having access to…
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The road to responsible AI
Love it or loathe it, AI is here to stay. Fast becoming more mainstream than science fiction, AI has shifted from being ‘nice to have’ to a business requirement that can drive efficiencies and bring new levels of personalisation to customer service. As a result, the debate around its ethical usage is set to intensify….
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