Platform Housing has signed a one-year pilot contract with Goodsted for its social-impact technology platform to extend its volunteering projects in its communities and measure their effectiveness. Marion Duffy, chief operating officer, Platform Housing, said, “Last year, thousands of volunteers took part in events aimed at bringing local people, partners and communities together. Our new…
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094 - July 2023
Createmaster launches golden thread for digital handovers
Createmaster has launched its Golden Thread: Gateway 3 solution. Underpinned by the Zutec platform, the solution combines Createmaster’s digital handover service with a dashboard for contractors and developers. Gateway 3 refers to the completion or final certificate stage (equivalent to RIBA stage 6) when a building safety case is submitted for review and approval. As…
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Sovereign Housing introduces XM Reality’s video repairs
With most internet users in the UK now using a smartphone, Sovereign Housing has introduced video diagnostics for its repairs reporting after a trial of XM Reality’s video-calling software. Originally introduced as a trial to diagnose and resolve boiler problems, the roll-out of XM Reality’s system has proven to be very popular with tenants. Since…
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The data black hole of tenant engagement
Data completeness is often overlooked in the realm of the six data quality dimensions (accuracy, completeness, consistency, timeliness, validity and uniqueness), a good example being tenant engagement within social housing. While housing providers express a desire to increase tenant participation rates, promote inclusivity and diversity, and empower tenants in the design and delivery of services,…
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Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
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Delivering successful change
How do you and your organisation describe your change programmes? Organisations tend to use different terminologies when communicating change internally and externally; ‘we’re transforming’, ‘we’re improving’, ‘we’re evolving’, and ‘we’re innovating’ are all phrases we hear a lot. Is each of these terms equal? On the one hand, they are because the actual words used…
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