Derby Homes and Derby City Council are using two AI-powered virtual assistants from ICS.AI, ‘Ali’ and ‘Darcie’, to handle almost half of all inbound calls. The new AI assistants, Ali covering Derby Homes and Darcie covering Derby City Homes, are answering over 1,000 questions per day, directly handling around 45 per cent of all inbound…
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095 - September 2023
NEC Housing & Switchee’s damp & mould partnership
NEC Housing is partnering with Switchee to make it easier for housing providers to identify properties requiring attention and take proactive action, with a particular focus on damp and mould problems. The collaboration will combine NEC’s information management system with real-time data gathered from Switchee’s IoT-based smart devices. The combined data can then be reviewed…
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Aberdeenshire Council cuts arrears with Mobysoft
Aberdeenshire Council has implemented Mobysoft’s RentSense software in order to reduce its arrears and maintain sustainable tenancies. RentSense uses AI and data science to analyse trends and payment patterns from across two million social tenancies to enable housing providers to make ultra-early interventions, so that the council can identify potential problems with rent payments as…
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FourNet launches shared AI service for housing
FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
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Self-service apps and portals – What’s right for you?
Housing Technology interviewed customer experience, housing management and digital specialists from 8×8, Civica, Insite Energy, Made Tech, NEC Software Solutions, Plentific, Rapid IS and Tunstall Healthcare on how housing providers can develop self-service strategies in order to delight and empower tenants, improve contractors’ productivity and streamline their own operational processes for greater efficiency. What makes…
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Housing Technology 2024… Bigger than ever
The Housing Technology 2024 conference returns to the East Midlands Conference Centre (Nottingham) on Tuesday 05 March with informal afternoon workshops (new for 2024) and a pre-conference evening reception. Our 15th annual conference then continues on Wednesday 06 and Thursday 07 March with expert panel discussions, business/IT presentations, a technology showcase in the exhibition hall…
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