For a housing provider who has awarded a contract to a new supplier, embarking on a new project is like a perfect honeymoon where everything seems wonderfully rosy. But so many projects end up not delivering the goods, being late and/or going over budget, leaving users irate and the project team needing therapy. How can…
From contract to go-live – Key success factorsRead More →
095 - September 2023
Tenant satisfaction measures – Get more compliments & fewer complaints
A housing provider in Glasgow recently spent an entire morning fielding phone calls from residents who wanted to let them know about a burst water main in the neighbourhood. The first call was extremely helpful in bringing the problem to their attention, but all subsequent calls simply repeated what the housing team already knew. Nevertheless,…
Tenant satisfaction measures – Get more compliments & fewer complaintsRead More →
DQ for smarter decisions
Sort and structure your data, and patterns soon emerge. How you then choose to interpret those patterns can be the difference between profit and loss, taking or missing an opportunity or, on a more human scale, giving a vulnerable family somewhere safe and warm to live. As the volume and variety of data generated by…
DQ for smarter decisionsRead More →
Cybersecurity – Why your CEO should be worried
I am sure we all remember when public-sector organisations like housing providers held the view that they would never be subject to a cybersecurity attack, with us all assuming that those risks were reserved for financial and private-sector organisations with billion-pound turnovers. After all, of what value was the information held by public-sector organisations; it…
Cybersecurity – Why your CEO should be worriedRead More →
Empowering the tenant experience
Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
Empowering the tenant experienceRead More →
Introducing the Housing Technology Awards
Pleased with your work, proud of your last project or keen to share your experiences with the wider housing sector? If any of those apply to you and your team, we’d love to hear from you for the inaugural Housing Technology Awards 2023/24. For the 2023/24 awards, we have four categories: CxO of the year;…
Introducing the Housing Technology AwardsRead More →
