Digital transformation has become a pivotal process for businesses aiming to stay competitive and relevant. But what does digital transformation entail, and why should you consider adopting a Microsoft-first approach for this journey? We’ll delve into the principles of digital transformation, explore how a Microsoft-centric ecosystem can foster efficiency, and discuss the benefits of this…
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097 – January 2024
Manningham Housing’s WhatsApp bot
Manningham Housing Association has launched a WhatsApp bot to boost around-the-clock assistance for its tenants. The application is designed to answer common questions relating to MHA’s services including rent payments, repair requests and other tenant support via a real-time automated conversational experience. Carolina Padovezi de Oliveira, corporate project manager, Manningham Housing, said, “The launch of…
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Manifest connects A2Dominion, Mears & RedkiteCRM
Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
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Data quality software – Build or buy?
You’ve decided you want to take a more proactive approach to managing your data quality, but what now? There are two primary routes you can take – buy a ready-made data-quality tool or build your own. Each option has advantages and disadvantages that need to be considered, but before you do that, it’s essential to…
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Lambeth sustains tenancies via intelligent automation
Lambeth Borough Council reported that it has reduced its arrears and staff workloads by using Mobysoft’s RentSense platform and automation solutions alongside Mobysoft’s income-maximisation services. The council’s caseload has fallen by 20 per cent and 22 per cent of workloads are now automated, resulting in a 13 per cent reduction in universal credit-related arrears and…
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AI – Overhyped, unstoppable & transformational
The most over-used term in 2023 must have been ‘AI’. It’s magic dust sprinkled over mundane software, imbuing it with superpowers. Closest to topping out the ‘peak of inflated expectations’ in Gartner’s 2023 ‘hype cycle for emerging technologies’ are generative AI and AI-augmented software engineering. As Microsoft tech expert Mat Velloso said in 2018, “If…
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