North Star Housing has deployed a streamlined AI-powered compliance module for its gas safety certifications, developed in collaboration with RedkiteCRM (now part of Infinity Group) and based on Microsoft’s AI platform. The deployment is part of the housing provider’s wider move from Capita OpenHousing to Microsoft Dynamics as its main housing management system. North Star…
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097 – January 2024
Taking complaints seriously
New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
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Mobysoft’s automated arrears prevention
Mobysoft has launched its new AI-powered Automated Arrears Prevention (AAP) platform which predicts which tenants will fall into arrears within the next three months and automates contact to help prevent this. AAP uses machine learning underpinned by Mobysoft’s data repository of over two million tenancies to ‘nudge’ tenants to take action to avoid going into…
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Power Platform showdown – Dynamics 365 vs. Power Apps
Many housing providers are grappling with the decision of whether to build their core processes using Microsoft Dynamics 365 or Power Apps. What’s the difference, and how could the decisions made now affect the organisation in the future? Let’s start by looking at the two contenders. Power Apps Power Apps are low-code apps that can…
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Digital assistance and digital adoption
Wherever you are on your digital transformation journey, you’ve probably spent a lot of money on digital solutions across your housing organisation, or plan to do so; housing management, asset management, customer service, repairs and maintenance… the list goes on. But how do you know you’re getting the most from your investments, and are you…
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Onward Homes self-serves with OptusApp
Onward Homes is launching OptusApp’s self-service mobile app for its tenants. The native mobile app, with biometric login, will let tenants report repairs, view rent histories, pay rent and exchange two-way messages, with additional features scheduled to be rolled out by Onward later this year. Andrew Kidds, director of customer experience and digital, Onward Homes,…
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