Flagship Group has taken on a suite of software from Totalmobile, covering work-order management, workforce scheduling, mobile working and field-service intelligence. Totalmobile’s platform is intended to give the housing provider a flexible approach to real-time updates on service requests, problem reporting and resource requests. The software will also allow Flagship’s tenants to be kept informed…
Flagship on schedule with TotalmobileRead More →
098 - March 2024
Aster Group enhances CX with Ciptex
Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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University of Exeter’s housing IoT guide & toolkit
The University of Exeter has partnered with Aico, Coastline Housing and Housing Associations’ Charitable Trust (HACT) to publish a guide and toolkit for housing providers to assess and realise the social value of IoT sensors in their tenants’ homes. Entitled ‘Sensor systems for healthier social housing – A guide to understanding & evaluating the social…
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Bring on the orchestra…
With more and more housing providers adopting technologies and processes such as artificial intelligence (AI), robotic process automation (RPA) and business process management (BPM), just waiting in the wings is process orchestration (a.k.a. event orchestration). At present, most housing providers’ automations are limited to a task level (tactical), whereas orchestration is the automation of linked…
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Leeds Federated Housing signs up for Asprey Assets
Leeds Federated Housing Association has implemented a new cloud-based asset management system from Asprey Management Solutions. Asprey Assets covers all aspects of LFHA’s operational requirements, from asset management to compliance and works management processes alongside workforce mobilisation through mobile working functionality. The platform also includes innovative, ready-to-use BI tools for company-wide performance transparency and comprehensive…
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Are you the one in ten?
Working on large IT projects or software rollouts, we know the feeling when ‘go live’ is imminent, stakeholders are briefed, status reports are showing more green than red, and all bugs have been found… or have they? Nine out of ten organisations report finding severe defects that were not identified before they went live. This…
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