Social housing has always been more than just about putting a roof over people’s heads. It’s about fostering a sense of belonging, ownership and inclusion through vibrant and cohesive communities. In the government’s social housing green paper, residents talked about pride in their community, but ‘how sometimes this was let down by poor neighbourhood management,…
Building happier and safer communitiesRead More →
098 - March 2024
Next-level contact centres in housing
In the digital age, contact centres have evolved beyond traditional call-handling. They now serve as crucial hubs of customer interaction, leveraging cutting-edge technologies to deliver seamless, efficient and personalised customer service. At the same time, housing providers and local authorities face unique challenges. They’re tasked with meeting Tenant Satisfaction Measures (TSMs) while dealing with rising…
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Regulatory compliance and technology
Using technology to streamline housing’s compliance & regulatory demands Housing Technology interviewed Asprey Solutions, FLS – Fast Lean Smart and NEC Software Solutions about the role of technology in helping housing providers deal with their ever-growing regulatory burden. The fundamental role of IT Rachel Ratty, sales and marketing director, Asprey Solutions, said, “The administrative burden…
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Sovereign’s IT-powered approach to damp & mould
The tragic death of Awaab Ishak has rightly shocked everyone involved in housing into change to make sure we never see a case like it again. Prevention vs. cure While much of the focus, in particular from the government, has been on how housing providers react to damp and mould, Sovereign Network Group is focused…
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Beating damp and mould with data
Damp and mould is an ongoing problem for housing providers and their customers; what are the biggest challenges and how can data help them? During early 2023, Housemark ran a series of pilot projects with our members, following the addition of a specific damp and mould feature to our Photobook inspection tool. The number of…
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Leveraging structured & unstructured data
In recent years, conversations around data management have intensified, particularly the distinction between structured and unstructured data, itself a crucial element in housing providers’ strategic planning. Understanding these data types and their implications can significantly affect decision-making, operational efficiency and innovation in our sector. Millions of information sources While housing providers are actively addressing their…
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