In the face of the current UK housing crisis, where a staggering 90,000 new homes are needed each year to meet the increase in demand, the role of repairs and asset maintenance on properties is becoming increasingly critical. Prioritising asset management Housing providers grapple with the imperative of prompt repairs and maintenance to meet the…
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098 - March 2024
Can AI be a force for good?
The term ‘AI’ is, of course, short for artificial intelligence and refers to machines with the ability to perform tasks that have historically required human intelligence, such as understanding natural language, problem-solving and learning. And while AI has the potential to revolutionise many areas of social housing, there are also risks that need to be…
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The importance of ethical AI
Artificial Intelligence (AI) is here and quite clearly it’s here to stay. While some understandably see it as a risk or threat, others are embracing the opportunities that it brings. The latest figures appear to support this sentiment. According to the most recent Business and Insights Conditions Survey, approximately one-in-six businesses are currently implementing at…
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Housing Insight’s personal journey so far
Housing Insight’s founder, Nas Hayat, discusses his personal journey to integrate technology for the benefit of people. Every couple of years, a new player comes into our sector, promising the world by offering a new product that’s supposed to be the ultimate technology solution for social housing providers. Organisations typically invest a huge amount of…
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The satisfaction equation
Macroeconomics, maintenance & centralisation Residents are at the heart of housing providers’ operations, and residents’ experience of repairs and maintenance services, whether provided in-house or through contractors, is the key to achieving high satisfaction levels. We recently commissioned a resident-centric report, ‘Experience is Everything’, exploring the macroeconomic context that has created the ongoing housing and…
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Start with ‘why?’…
Tackle the big challenges by understanding the problem better Civica’s Derek Wise and Microsoft’s Robin Denton recently joined the ‘Truth about Local Government’ podcast hosted by Matt Masters; this is an abridged version of their conversation. If you were to ask the CEO of a local authority to define the problem they’re trying to solve,…
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