Please excuse the pun in the title of this piece, which may well refer to a different shadow cabinet by time of publication… The term ‘shadow IT’ has been around for a couple of decades – it’s an interesting concept, usually seen as a problem by IT teams, but perhaps worthy of closer examination. In…
Reshuffling the shadow IT cabinetRead More →
100 - July 2024
Remain in light (part one) – Shadow IT
In the first part of a two-part article (orig. planned as a single feature), Housing Technology asked Howell Technology Group and Infinity Group about housing providers’ use of shadow IT (i.e. the unsanctioned use of software/web services, usually without IT teams’ knowledge),and whether its’s a significant problem, an inconvenience or a great way of moving…
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Interview – Mobysoft & Warwick District Council
Warwick District Council’s landlord operations manager for housing services, Andy Nott, explains how the council’s use of Mobysoft’s software has cut arrears and improved financial support for tenants. Mobysoft: Why did you choose Mobysoft’s Automated Arrears Prevention (AAP) software? Andy Nott: Warwick District Council had previously done well in terms of arrears reduction, with our…
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North Star’s Dynamics migration with Infinity Group
North Star is close to completing its full migration from Capita OpenHousing to Microsoft Dynamics with support from Infinity Group. The housing provider was previously using Capita OpenHousing for rent accounting and tenancy management but wanted a more integrated, available and streamlined process. Sean Lawless, director of insight and transformation, North Star Housing, said, “Our…
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Home Group takes on Calabrio ONE with Business Systems
Home Group has recently partnered with Business Systems to help transform its contact centre operations. Taking advantage of the UK government’s Crown Commercial Framework, Home Group chose Business Systems to implement Calabrio’s ONE workforce management system on the basis of its forecasting, scheduling and analytics capabilities. Following the implementation of the Calabrio software, the housing…
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IT leadership, technical debt & value-adding services
With conflicting priorities, no real increases in budgets, a hefty backlog of technical debt and dare I mention AI? It’s understandable why IT leaders might be tempted by the allure of the cool comms-room on a hot summer’s day this July. However, the days of delivering technology in isolation within the back office of the…
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