As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
New technologies to watchRead More →
103 – January 2025
Data integration & residents’ voices
The social housing sector is almost unique in the way organisations share learning and expertise, supporting each other to evolve and improve. This year, a key theme of Voicescape’s annual customer conference was the growing opportunity to unify data and allow it to flow across systems and departments, creating more consistent, customer-centric services. Moving beyond…
Data integration & residents’ voicesRead More →
Unleashing the potential of AI
AI will be a gamechanger for social housing. And those associations that balance today’s needs with long-term goals will reap the benefits now and far into the future. The Dot Collective’s Rob Lawrence and Kate Stetsiuk look at how AI, together with the company’s signature ‘steel thread’ approach, can enable housing providers to deliver even…
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Sutton Housing – Making residents feel heard
When residents feel heard and understood, social housing standards will quickly improve. In every home, street and neighbourhood, social housing tenants have conversations their landlord may never hear – “I’ve lost my job and worried about paying the rent”, “We have black mould in our bedroom” or “I couldn’t sleep last night because of all…
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Voicescape’s triple council win for income collection
Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes. By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the…
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