Norwich City Services has gone live with new workforce management software from Totalmobile for its housing repairs and maintenance operations. The Totalmobile software, including the company’s Connect, Mobilise and Protect solutions, will be used by 170 people in NCS’s housing repairs team to cover everything from responsive repairs and voids to damp and mould problems….
Totalmobile at Norwich City Services for repairsRead More →
104 - March 2025
Melville Housing’s proactive approach to damp & mould with Aico
Housing providers are committed to providing safe, sustainable homes for residents, but the current landscape continuously presents challenges. These include regulatory compliance, residents’ safety, decarbonisation and disrepairs, such as damp and mould. Simultaneously, they must do more with less; balancing challenges against resources and exploring new ways of doing things. Many proactive housing providers are…
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OptusApp launches AI Voice for TSMs
OptusApp has just released its AI Voice solution for outsourcing TSM surveys. This new service is designed to streamline the collection and reporting of TSM data while maintaining compliance with the Regulator for Social Housing (RSH). According to the RSH, 65 per cent of housing providers rely on voice calls for survey collection, with 86…
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Vericon Systems launches HomeHub
Vericon Systems has launched its HomeHub system to help housing providers monitor and manage their tenants’ living environments. HomeHub provides real-time visibility into the environmental conditions within properties, such as humidity, temperature, damp and mould, by assessing the risk in each room every five minutes rather than providing a general view over a 24-hour period….
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The human touch of AI
AI. Those two little letters seem to be on everyone’s lips these days. Following news that the CEOs of technology giants, such as Meta and Microsoft, predict that AI will soon replace roles within their organisations, it’s understandable for the social housing sector to feel a hint of concern. Are we losing the human touch?…
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Plus Dane connects with Totalmobile
Plus Dane is set to implement Totalmobile’s Connect workforce management software to revamp its repairs service, replacing a number of separate outdated systems. At the moment, dealing with a single repair request can involve up to five different systems, resulting in delays and inefficiencies. Totalmobile’s Connect software will consolidate these processes into a single system….
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