RCT Homes has replaced its antiquated ASB case management software with a new system from Locality Solutions.
Jonathan Tumelty, community safety manager, RCT Homes, said, “We had previously managed a growing ASB workload using an internal housing management system, but data was duplicated, insecure and regularly lost.”
Locality Solutions’ ASB software implemented at RCT Homes includes configurable workflows, collaboration with key agencies and partners, in real time, with intuitive and mobile technology, improved customer satisfaction and reduced administrative time, due to automated communication methods such as two-way SMS, and improved reporting.
The software has also removed a massive number of workarounds and other wasted tasks, such as three days per year inputting customer satisfaction scores into an ASB performance template, 74 days per year as a result of reduced administrative tasks and double entries, and 75 days per year of administrative time directly related to ASB cases.
