The E-State of The Nation 2018

The E-State of the Nation 2018

Welcome to Housing Technology’s ‘The E-State of the Nation 2018/19’ report, covering UK social housing providers’ current and future plans for their IT estates and how technology underpins all of their business operations. The report is based on a comprehensive online survey by Housing Technology’s research team of over 150 senior IT and business executives from UK housing providers.

IN-DEPTH CONTENT

This report contains

• Business vs. Technology Decisions – Housing providers’ business teams now control 70 per cent of technology-related decisions.
• Business & IT Achievements – Upgrades to housing providers’ IT infrastructures were the most commonly-cited achievement, followed by mobile working and dynamic scheduling and tenant self-service.
• Business & IT Goals – Housing providers’ goals are focused on using technology to develop their online self-service and omni-channel capabilities, alongside cost reductions, rethinking business processes and incubating innovation.
• Sources of Innovation – One-third of housing providers’ ideas for innovations come from their own staff, followed by ideas from their IT suppliers.
• Digital Transformation – Housing providers’ most important developments are around self-service portals, mobile working, application integration, and workflow and process automation.
• Business Applications – There is a significant gap between the importance of housing providers’ main business applications and their actual satisfaction with them. Document management, CRM and self-service stand out for actually attracting a negative measure of satisfaction.
• Application Integration – The most common barrier to better integration between business applications is dealing with a myriad of legacy systems, compounded by the cost of external integration experts and the lack of open APIs from housing application suppliers.
• Technology Delivery Models – On-premise delivery is still used for the majority of technology, followed by around a quarter of cloud-based services.
• Budgetary Expenditure & Metrics – The majority of technology budgets are spent on operational expenditure and new IT projects. Annual IT budgets are increasing by almost one-fifth. The turnover of an average housing provider is £68 million, covering around 12,000 properties, supported by 400 staff and 15 IT staff.

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Pricing

• Housing providers, local authorities, government agencies & other end-user organisations: the report costs £75 plus VAT payable by invoice.
• IT companies, consultancies & business service providers: the report costs £1,295 plus VAT payable by invoice or Paypal.

How to Order

Please complete the form linked below and you will receive an invoice. Following your invoice, we will email you a PDF copy of the report.