River Clyde Homes has completed an extensive upgrade programme of its rent arrears and data-capture functions using MIS AMS’s ActiveH software, resulting in savings of £55,000.
Lorna Williams, business performance and systems manager, River Clyde Homes, said, “After reviewing our current system, we realised that there was quite a bit of work to do make our inner operations more streamlined and efficient. With help from the team at MIS AMS, we have created our own unique system, with modules, groups and rules to really give the business exactly what it needs in terms of reducing arrears.
“Since the introduction of the new system, we’ve saved over £55,000. We now have one system instead of two that’s easy for our staff to use and gives us a 360-degree view of our tenants.”
River Clyde Homes has also recently gone live with ActiveH’s mobile surveys module.
Lorna said: “We were about to start on our annual tenancy audit and knew this time we wanted to embrace a more digital way of working, so we bought the ActiveH mobile surveys module to help us to complete the whole auditing process better and faster.
“We had 5,400 properties to audit so being able to use a digital system to capture the relevant information minimised the scope for human error and made the whole process for our team and our tenants much more efficient. The initial audit was such a success that we are now deploying the MIS AMS mobile surveys module across the business for all of our other surveys.”
