Having used Clearview Systems’ customer service improvement modules for the last 12 months, Rooftop Housing Group has reported measurable productivity improvements and better HouseMark results.
Charles Brotherton, financial director, Rooftop Housing Group, said, “The total quantifiable benefits from the Clearview initiative amount to ongoing productivity improvements of around £65,000 per year.”
In addition to its productivity savings, Rooftop has improved its HouseMark results from median to top quartile within six months of implementing Clearview’s Customer Service Improvement suite.
