Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its collections of former tenant arrears (FTA) and current tenant arrears (CTA).
The council is using Voicescape’s software to analyse and measure tenant data, profile the financial risk that it faces from universal credit, as well as using Voicescape’s tools to understand tenants’ behaviours and make evidence-based recommendations on how to build and maintain engagement.
Paul Elliott, business and commercial programme manager for adult care, housing and public health, Rotherham Metropolitan Borough Council, said, “Since rolling out Voicescape’s solution to our FTA team, we have seen an increase in collection rates and improved the productivity of our staff chasing FTAs. We are so pleased with the results that we will be rolling out the system to our wider income collection team later this year.”
