Rugby Borough Council has bought Mobysoft’s RentSense software to reduce its arrears cases and support vulnerable tenants.
Before the pandemic, the council was implementing a new housing management system, but it was concerned that welfare reform and staffing constraints would impact its ability to collect rent and support tenants, prompting its investment in RentSense.
Raj Chand, head of communities and homes, Rugby Borough Council, said, “RentSense will give us the intelligence to target our arrears cases better and provide efficiencies compared to the FTE staffing levels we would need to effectively case-manage debt.
“Before opting for Mobysoft’s solution, the other housing providers we spoke to all said that their arrears had reduced significantly following their use of RentSense.”
