Sandwell Council has re-invested in Mobysoft’s RentSense software with a multi-year contract, having used the system’s efficiencies to create a tenancy support team from its existing resources.
Manjit Rai, business manager for income and money advice services, Sandwell Council, said, “We’ve reduced our cases by 7,800 per week by using RentSense, freeing up our staff to form our new ‘tenancy smart team’ to cover the early identification of customers at risk of tenancy failure.”
The council has also been using Mobysoft’s income maximisation service, with Mobysoft consultants working with the council’s staff to help meet pre-agreed KPIs.
Rai said, “Since we began our use of RentSense, its return on our investment has been clearly demonstrated in more manageable and more accurate caseloads, resulting in reduced arrears for two consecutive years, with a reduction of £380,000 for 2021/22.”
