Risk management should be part of all housing providers’ ongoing business operations; after all, taking risks and mitigating those risks is part and parcel of everyone’s daily lives. However, in the context of risk management, it’s worth being a little more specific about what we mean, first to avoid confusion, and second as a way…
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Technology supply-chain risk
Talk to your current suppliers Before onboarding a new technology supplier, it’s worth discussing the matter with your current suppliers to see if they can offer the solution(s) you need. Your existing suppliers will have already passed all of your internal checks, plus you can gain internal references from your colleagues on the quality of…
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Bringing complaints into the 21st century
“We heard from some residents that making a complaint can be difficult and take too long, and that it can sometimes take months for the complaint to be resolved or for the resident to be able to access the Housing Ombudsman.” The charter for social housing residents’ whitepaper, released in 2020, highlighted the need to…
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Simpson Associates buys Bleam Cyber Security
Simpson Associates, a data-analytics consultancy with a strong focus on the housing sector, has bought Bleam Cyber Security. Bleam Cyber Security will continue to operate as a separate division of Simpson Associates. Investment will be made through the development of additional cyber security propositions and managed security services, including managed detection and response, to complement…
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Supporting your remote workforce
Many businesses are already using the cloud in some way, with 61 per cent moving their workloads into the cloud in 2020. However, many are yet to carry out their full cloud migration. For some, the migration was accelerated by the pandemic. The WFH order saw many businesses rushing to implement cloud solutions to allow…
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Building safety & tenant engagement
Civica’s client relationship manager, Alex Oldman, shares his thoughts on what housing providers can do to prepare residents for action and to improve safety. After the tragic events of Grenfell Tower in 2017, the release of the Hackitt report and the introduction of the Fire Safety Act 2020, building safety managers have been challenged to…
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