Post-pandemic, the way housing teams work and engage with tenants is set to look different. Greg Burnham, Datagraphic’s Aceni Hybrid Mail product manager, discusses some of the opportunities and challenges for IT leaders with mobile technologies and remote working. Catalyst for digital transformation When we were told in March 2020 to “work from home if…
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Golden Lane Housing signs with Unit4 for ERP & analytics
In a move away from best-of-breed business applications, Golden Lane Housing is deploying enterprise resource planning (ERP) and financial planning and analytics (FP&A) software from Unit4. The new software will be implemented by Integra Associates, based on the company’s housing-specific ERP methodology. Unit4’s ERP and FP&A software includes pre-configured processes and modules for local government…
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Case study: Wiltshire Council’s Aareon 360 Customer Portal
One of the greatest challenges facing housing providers and local authorities at the moment is their need to deliver the same services to residents while being unable to offer the same level of personal interaction. Restrictions on face-to-face contact have meant that housing officers can only visit those in the greatest need, while call-centres are…
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Believe Housing and Gamma’s Exactive Cloud
With a change in office location and plans to modernise its working model, Believe Housing chose Exactive’s CloudUCX solution to deliver Microsoft Teams with telephony which allowed the housing provider to get up and running quickly and effectively. Believe Housing was planning to move office location but it had a traditional desk-based telephony system which…
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BCHA boosts IoT infrastructure with Daizy Tech
BCHA is installing IoT-based legionella sensors across its properties in the south west of England, based on an IoT data management platform from Daizy Tech. The housing provider is now also inviting other IoT suppliers to put forward additional ‘smart building’ ideas. The new IoT scheme is the result of a pilot project between the…
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Transforming data management
As someone relatively new to social housing, what’s struck me most is what the housing sector can learn from other sectors in terms of how they could use data to deliver better outcomes for their customers. Real-time analytics Before joining ForHousing in 2018, I spent ten years developing analytic solutions for supermarkets across Europe and…
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