Sophos has just published a whitepaper, ‘Housing-sector cybersecurity: How to build strong security foundations & respond to cyber incidents in 2021’. The whitepaper profiles three housing providers, Action Housing & Support, Futures Housing and Williamsburgh Housing, and looks at how they have developed their own solutions to the problems of cybersecurity risk, limited budgets and…
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Stockport Homes’ £1.2m deal with Civica
Stockport Homes has signed a five-year contract with Civica worth £1.2 million. Civica will supply its cloud-based Cx Housing, Asset Management, Contractor Workforce and Abritas software to streamline tenant services, increase automation and improve mobile services. Civica’s software will support Stockport Homes’ plan to consolidate all online processes and move to a more tenant-centric model….
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Introducing the data revolution
MRI Software has been running a series of breakfast briefings over the past few months, hosted by me, Colin Sales (CEO, 3C Consultants), Michael McLaughlin (social insight lead, HACT) and Phil Brining (operations director, The Data Protection People). The first briefing covered the challenges in social housing with respect to data and the need for…
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Vericon’s connected boiler trial in Cambridge
South Cambridgeshire District Council has installed Vericon Systems’ BCM devices in tenants’ homes as part of a ‘connected boiler’ pilot project to remotely monitor the condition of boilers and predict when failures are likely. The devices are monitored and managed via Vericon’s online portal, with performance data that can be recorded and analysed to predict…
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Knowing the unknown – Using familiarity to improve customer service
Author: Sam Winterbottom is the public sector director at Gamma. This article was written in collaboration between Sam Winterbottom and Andrew Tucker, the success manager at Cirrus. When it comes to customer engagement, housing providers benefit from a relatively informed position compared with others within and beyond the public sector. At a time when every…
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How to make your chatbot sing
The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
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