The world of social housing is changing. The cost-of-living crisis, shortage of affordable housing, worsening mental health and overstretched public services have all contributed to a shift in the role of housing providers’ customer service teams. With one in five people in the UK in poverty, according to the Government’s 2021/2022 ‘Households below average income’…
Picking up the pieces – The changing role of housing providersRead More →
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Manifest’s speedy Universal Adapter integration for Clanmil Housing & CTS
Manifest Software Solutions is using its Universal Adapter to streamline invoicing processing for Clanmil Housing and its maintenance contractor Connect Transform Sustain (CTS) in Northern Ireland. Prior the implementation of Manifest’s software, there was only limited integration between CTS and Clanmil’s IT systems; CTS had Totalmobile’s repair scheduling software and Clanmil used Civica Cx. CTS…
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Mobysoft’s AI-powered repairs for BDHT
Bromsgrove District Housing Trust (BDHT) is set to implement Mobysoft’s RepairSense software alongside its existing deployment of the software provider’s RentSense income collection software. RepairSense is an AI-powered predictive analytics tool designed to help housing providers optimise the management of their repairs through greater productivity of the repairs operatives, cutting down on multiple visits to…
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Step-by-step audit preparations
Preparing for an audit can be daunting but it doesn’t need to be. This article provides real-life examples and best practices for when preparing for an audit. In particular, we’ll focus on a scenario where you’ve just finished your last scheduled ISO 27001 audit (the following tips can also be applied to many other standards)…
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Cadcorp’s cloud mapping at Torus
Torus Group is using Cadcorp’s cloud-based GIS and web-mapping tools to gain a better understanding of its neighbourhoods, housing patches and customer demographics as well as predictive analytics around its future stock improvements and property developments. To avoid the need for expensive internal IT infrastructure, Torus chose cloud-based versions of Cadcorp SIS Desktop and Cadcorp…
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Totalmobile & WorkPal team up for field-service ‘powerhouse’
Totalmobile and WorkPal, both field-service software specialists based in Belfast, are combining their respective technological and commercial strengths to offer customers across the UK and Ireland a wider range of field-service management (FSM) solutions. Totalmobile offers a comprehensive and integrated FSM platform for enterprise businesses, including job management, mobile working, lone-worker protection, rostering and field-service…
Totalmobile & WorkPal team up for field-service ‘powerhouse’Read More →