As the Social Housing Regulation Act 2023 becomes law, the way housing providers understand, communicate with and listen to tenants is under the spotlight. Six years after the Grenfell tragedy and three years after the Social Housing Whitepaper, housing providers must demonstrate to the regulator that tenants’ voices are heard and acted on. What can…
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Combating mould – Linking ‘feet on the ground’ with IT
Black mould is nothing new to housing providers and local authorities, but rises in the cost of living and high energy costs over the past year have seen its damage to homes and the accompanying health hazards skyrocket. A UK government report, ‘Damp and mould in social housing: initial findings’, published earlier this year stated…
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Derby’s AI-powered phone handlers with ICS.AI
Derby Homes and Derby City Council are using two AI-powered virtual assistants from ICS.AI, ‘Ali’ and ‘Darcie’, to handle almost half of all inbound calls. The new AI assistants, Ali covering Derby Homes and Darcie covering Derby City Homes, are answering over 1,000 questions per day, directly handling around 45 per cent of all inbound…
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Aberdeenshire Council cuts arrears with Mobysoft
Aberdeenshire Council has implemented Mobysoft’s RentSense software in order to reduce its arrears and maintain sustainable tenancies. RentSense uses AI and data science to analyse trends and payment patterns from across two million social tenancies to enable housing providers to make ultra-early interventions, so that the council can identify potential problems with rent payments as…
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NEC Housing & Switchee’s damp & mould partnership
NEC Housing is partnering with Switchee to make it easier for housing providers to identify properties requiring attention and take proactive action, with a particular focus on damp and mould problems. The collaboration will combine NEC’s information management system with real-time data gathered from Switchee’s IoT-based smart devices. The combined data can then be reviewed…
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FourNet launches shared AI service for housing
FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
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