Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
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Introducing the Housing Technology Awards
Pleased with your work, proud of your last project or keen to share your experiences with the wider housing sector? If any of those apply to you and your team, we’d love to hear from you for the inaugural Housing Technology Awards 2023/24. For the 2023/24 awards, we have four categories: CxO of the year;…
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Transitioning to digital housing services
Kevin McSorley, head of Radius Connect 24 at Radius Housing, tells us about approaching technology within housing services to support tenants and his hopes for the digital future. Radius Housing, in association with Tunstall Healthcare, provides housing, care and support to over 33,000 homes and manages 12,500 properties across Northern Ireland. We employ over 1,000…
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IntoZetta’s annual ‘data in housing’ survey results… part two
The second part of IntoZetta’s annual ‘Data in Housing’ review features a deeper dive into the challenges faced by housing providers across the UK. If you missed the first part, please see the May 2023 edition of Housing Technology. Part two begins with the ‘million-dollar question’ – what are housing providers’ biggest data challenges? The…
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GCH on the move with Totalmobile
Totalmobile’s Connect and Mobilise software is set to be deployed across Gloucester City Homes to streamline its repairs and provide real-time insights into projects. GCH has bought 50 licences for Connect and Mobilise for its back-office staff and engineering teams in the field. Mobilise in particular will be used by GCH’s repairs team to capture…
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Reforming social lettings
If you needed social housing for your family, what’s the first thing you would do to find a home? Many people would look up their council website as a starting point, only to discover that their council doesn’t have an online registration form. Instead, housing applicants are often directed to collect a paper form from…
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