Data completeness is often overlooked in the realm of the six data quality dimensions (accuracy, completeness, consistency, timeliness, validity and uniqueness), a good example being tenant engagement within social housing. While housing providers express a desire to increase tenant participation rates, promote inclusivity and diversity, and empower tenants in the design and delivery of services,…
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Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
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Delivering successful change
How do you and your organisation describe your change programmes? Organisations tend to use different terminologies when communicating change internally and externally; ‘we’re transforming’, ‘we’re improving’, ‘we’re evolving’, and ‘we’re innovating’ are all phrases we hear a lot. Is each of these terms equal? On the one hand, they are because the actual words used…
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Curo partners with CTG for full-fibre roll-out
Complete Technology Group has been chosen by Curo to oversee the roll-out of full-fibre networks for tenants living in its multi-dwelling units (MDUs). Curo’s housing portfolio comprises 13,000 properties, of which 4,700 are in MDUs. CTG will work with Curo and a number of third-party ISPs, as well as its sister company, Complete Fibre, to…
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Barnet Homes combats homelessness with MRI Housing Options
Barnet Homes is now using MRI Software’s Housing Options to manage its homelessness cases, allocations, referrals and reporting alongside compliance with the Homelessness Reduction Act (HRA) and Homelessness Case Level Information Collection (H-CLIC). Sonia de la Orden, data integrity project manager, Barnet Homes, said, “We needed a robust validation tool that identifies all H-CLIC errors…
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Defining the ‘social’ in ESG
Social impact is an essential part of ESG, itself becoming more central to the mission of housing providers. While for the ‘G’ and ‘E’ there are clear regulations, the ‘S’ requires dialogue with the public. The need for public engagement varies between the different elements of ESG. Governance (G) is highly regulated, and the environmental…
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