Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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Data matters
Housing Technology interviewed data management specialists from CGI, Civica, FLS – Fast Lean Smart, Insite Energy, Jaywing, Manifest Consulting and NEC Software Solutions on the role of data management in social housing, how to move from bad to good data, cultural and behavioural changes, data metrics and the pitfalls to avoid when implementing data management…
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Risk management and housing data
There is too much talk about threads, whether golden, process or data, in housing today and not enough conversations around how guidance is simply a signpost to make things easier and simpler for people to make their own decisions around critical areas such as risk management. ‘Let’s tether that horse to that post’ Interpretations around…
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Data archaeology
In the famous archaeological digs of our time, the spotlight is often stolen by the dramatic discoveries; the glinting treasures of Tutankhamun’s tomb, the haunting terracotta warriors of Xi’an or the intricate frescoes of Pompeii. But ask any seasoned archaeologist and they’ll tell you that the true value of their work lies not in unearthing…
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BCH boosts mobile working with Abzorb
Black Country Housing has rolled out a new Samsung phone and tablet estate from Abzorb to improve remote working and connectivity. Steve Kesterton, ICT project manager, Black Country Housing, said, “All of our staff now either hybrid-work or are out and about visiting tenants or doing repairs, so constant and reliable connectivity is vital. Even…
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A silver bullet for data management?
From tragic headlines to fractured relationships between providers and tenants, the repercussions of poor data management are far-reaching. Missing key information about a tenant’s situation or the condition of their property can incur a human and monetary cost that can make the price for getting it wrong incalculable. Poor information management was identified by the…
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