Love it or loathe it, AI is here to stay. Fast becoming more mainstream than science fiction, AI has shifted from being ‘nice to have’ to a business requirement that can drive efficiencies and bring new levels of personalisation to customer service. As a result, the debate around its ethical usage is set to intensify….
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Housing 21 moves to Civica HMS
Housing 21 is set to implement Civica’s Cx Housing Management platform as part of the housing provider’s wider digital transformation programme. Housing 21 runs a devolved operational model, with local managers running their own housing schemes and managing individual apartments and communal areas. It therefore wanted a single platform which was simple and quick to…
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Diversifying your housing operations
Many housing providers want to increase their income from non-traditional sources, resulting in an increasingly diverse set of operations. They are consequently taking on new responsibilities and expanding on their traditional remits, from providing social services to partnering with commercial enterprises. Based on our experience, here are the three greatest barriers to success when housing…
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Socitm Advisory’s £5 million investment from BGF
Socitm Advisory has received a £5 million investment from BGF, with the capital investor becoming a minority shareholder in the company. BGF’s investment will be used by Socitm Advisory to expand its range of services and grow its client base across local and central government and other public services. With a strong presence in the…
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Housing Insight’s new approach to arrears
The team at Housing Insight has just rolled out a third iteration of RentsConnect, the arrears management module within PanConnect. Offering a completely new way of working, the changes to RentsConnect have created standout advantages for organisations seeking to address rent arrears. RentsConnect began as a basic solution designed to help new customers who approached…
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Glider wins BIM tender from Network Homes
Glider has won an information management tender from Network Homes, mainly around the housing provider’s building information modelling (BIM) systems and data. Glider will review and uplift the suite of BIM documents that Network Homes is currently using, including its asset information requirements (AIR), exchange information requirements (EIR) and project information requirements (PIR) along with…
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