South Yorkshire Housing Association has deployed Mobysoft’s Rentsense to create immediate efficiencies in its arrears recovery processes, particularly regarding the workloads of its income officers.
Tim Crawford, rent and lettings manager, South Yorkshire Housing Association, said, “At the moment, there are cases that our housing officers are looking at on a regular basis that don’t need any action, taking up valuable time that could be used elsewhere. And on the day of ‘go live’ and training, Rentsense reduced our overall caseload from 2,761 cases, as recommended by our housing management system, to just 744 cases.”
