Severnside Housing, Eastlands, and Argyll Community housing associations, which between them house 18,000 people in England and Scotland, are now each using House-on-the-Hill’s SupportDesk solution.
Ian Pritchard, Systems and Technology Manager, Severnside, said, “The new system underpins the whole of our IT support service and will revolutionise the way our IT team operates with call resolution.”
Severnside moved to SupportDesk because it wanted to move to ITIL-based monitoring of SLAs and KPIs and needed workflow to increase the efficiency of its IT team. Other expected benefits include a consistent approach to call logging and resolution, and greater visibility of the team’s work through the production of monthly reports.
