Housing Technology’s CEO George Grant recently had the pleasure of interviewing Sir Clive Woodward. Here’s our first video installment discussing how Covid-19 has impacted our working lives and the importance of a monthly action plan.
Coronavirus
Using technology for good – Supporting people, places & communities through lockdown
Author: Chris McLaughlin, MIS Active Management Systems As a provider of housing management systems, we’ve seen at first-hand how resilient and adaptable our housing customers have been. Many have been turning to their housing management systems to respond rapidly to change, enabling them to do the same tasks in a different way, and in some…
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Community wifi during the pandemic
Source: Housing Solutions The web has transformed virtually every aspect of public, private and work life by enabling people to have easy access to a diversity of resources and as Landlords it is important that we seek to minimise digital exclusion amongst our residents by providing Wi-Fi access. Lack of connectivity can isolate people; with…
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Great Places leading with innovation
Source: Great Places Great Places Housing has been at the forefront of using modern technology solutions during the coronavirus pandemic. With over 24,000 homes in more than 30 local authority areas, the housing group have reacted quickly to the crisis and implemented a number of new technologies to allow them to continue serving their customers…
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Orbit leads the way with online customer forum
Author: Anya Ward, Orbit Orbit, one of the largest housing groups in the country, has developed an innovative online platform to engage with its customers. ‘Your Voice’ provides customers with an easy way to feedback on their experiences and make recommendations for improvement on things that matter to them and their community. Successes have included:…
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Contact centre crisis management
Author: Steve Murray, IPI Here are IPI’s top tips on how to best manage your contact centre during the pandemic: 1. Workforce management optimisation It is likely that most, if not all, of your workers are required to work from home. With remote working already set up, an additional useful tool to implement could be…
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