Source: Great Places Great Places Housing has been at the forefront of using modern technology solutions during the coronavirus pandemic. With over 24,000 homes in more than 30 local authority areas, the housing group have reacted quickly to the crisis and implemented a number of new technologies to allow them to continue serving their customers…
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Coronavirus
Orbit leads the way with online customer forum
Author: Anya Ward, Orbit Orbit, one of the largest housing groups in the country, has developed an innovative online platform to engage with its customers. ‘Your Voice’ provides customers with an easy way to feedback on their experiences and make recommendations for improvement on things that matter to them and their community. Successes have included:…
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Contact centre crisis management
Author: Steve Murray, IPI Here are IPI’s top tips on how to best manage your contact centre during the pandemic: 1. Workforce management optimisation It is likely that most, if not all, of your workers are required to work from home. With remote working already set up, an additional useful tool to implement could be…
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Waterstons Academy Lite – free training and development
Author: James Alderson, Waterstons In response to the current pandemic, we’ve turned our internal corporate university – external! We’ve always looked to share knowledge at Waterstons and we thought it would be especially useful to anyone furloughed. Through Waterstons Academy Lite we’ll be sharing courses on a wide range of topics, from risk management through to…
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Covid-19 is a wake-up call for housing providers
Author: Zoe Brown, Riskhub The current coronavirus crisis is requiring companies across all sectors to adapt to unprecedented operational challenges. The office environment has been replaced with remote working, training and support delivered online, rather than in person, and we are discovering new tools every day that help us to keep connected and deliver the…
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Community + Collaboration > Crisis
Author: Matthew Hedges, TechLabs London Innovation is not a mathematical formula, in fact Megan Smith, Barack Obama’s former US CTO (Chief Technology Officer), once said that “Innovation comes out of great human ingenuity and very personal passions”. In the last few weeks we have been reminded of one of our country’s greatest personal passions, our…
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