XMReality is now being used by Cobalt Housing for first-line support and diagnosis for the 70,000 calls and emails the housing provider receives each year, mostly concerning repairs. Call-centre staff log each repair with Cobalt Housing’s external contractors and then use XMReality’s Remote Guidance tool to further diagnose the problems. Remote Guidance uses augmented reality…
Cobalt Housing takes XMReality for first-line supportRead More →
Customer Management
TSMs – Data meets engagement
Housing data often originates from fundamental processes, such as tenancies, payments and repairs. As they occur, these processes generate transactions which create lots of data that’s crucial for housing providers to collect and analyse. However, ‘big housing data’ isn’t just generated from transactions. There is also a longstanding commitment by the sector to understand how…
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Make your residents happy – Find out what they hate…
Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
Make your residents happy – Find out what they hate…Read More →
£440,000 funding for older residents’ IT services
Bield Housing, Haringey Council, Platform Housing, Pobl Group, Southend Care and Wiltshire Council will each receive around £70,000 in funding to involve their older residents in shaping new digital services. The funding is part of the TAPPI project (Technology for our Ageing Population: Panel for Innovation) which aims to improve the way technology is used…
£440,000 funding for older residents’ IT servicesRead More →
Meaningful resident engagement
Brendan Sarsfield, the former CEO of Peabody and now a strategic advisor at NEC Software Solutions UK explores how technology can create a new type of shared ownership and drive resident engagement. When you work in the complex and challenging world of social housing, you know it’s about the property, the people and how they…
Meaningful resident engagementRead More →
Crucial connections
Better connected homes and communities, enabled by smart technology, are the key to tackling the major challenges ahead for social housing. If we’ve learnt anything from the past two years, it’s the power of collective action during a crisis. The way communities, housing providers and local authorities pulled together during the pandemic showed the real…
Crucial connectionsRead More →