Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
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Customer Management
Sovereign Housing introduces XM Reality’s video repairs
With most internet users in the UK now using a smartphone, Sovereign Housing has introduced video diagnostics for its repairs reporting after a trial of XM Reality’s video-calling software. Originally introduced as a trial to diagnose and resolve boiler problems, the roll-out of XM Reality’s system has proven to be very popular with tenants. Since…
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Barnet Homes combats homelessness with MRI Housing Options
Barnet Homes is now using MRI Software’s Housing Options to manage its homelessness cases, allocations, referrals and reporting alongside compliance with the Homelessness Reduction Act (HRA) and Homelessness Case Level Information Collection (H-CLIC). Sonia de la Orden, data integrity project manager, Barnet Homes, said, “We needed a robust validation tool that identifies all H-CLIC errors…
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Platform Housing’s Futr AI chatbot
Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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AI-powered experience orchestration
Housing providers are increasingly embracing AI to address critical challenges and improve their tenants’ experience. With its wide-ranging applications, AI has the potential to revolutionise property management, streamline tenant communications and enhance decision-making, making both the lives of tenants and housing providers’ operations easier, faster and more efficient. Experience orchestration ‘Experience orchestration’ plays a pivotal…
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ChatGPT in housing
Social housing is an important component of public infrastructure, providing housing to those who may not otherwise be able to afford it. However, managing social housing can be a complex task, requiring a large amount of administrative work and coordination. In recent years, there has been an increasing interest in using technology to streamline and…
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