Bernicia Group is using CTI and call-recording software from Liquid Voice to improve its customer service as well as to remain compliant with payments regulations. The Liquid Voice system integrates inbound telephone calls with the housing group’s CRM system to provide a ‘screen pop’ of each caller’s details to its customer service staff. The Liquid…
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Customer Management
Repairs app from Kier
Sheffield City Council’s tenants and residents can now use Kier’s free repairs app to report repairs directly using their smartphone. Kier claims that it is currently the only contractor to have launched a repairs app for its customers. The app simplifies the repair reporting process and includes a camera function so that residents can take…
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CHP spends £20,000 on ‘digital by default’ initiative
CHP has installed almost £20,000 of IT equipment in its sheltered housing schemes in Essex as part of its ‘digital by default’ programme for older residents. CHP’s in-house IT team have installed internet-connected PCs and printers within each of its 24 sheltered housing schemes and is running a series of ‘Silver Surfer’ events to teach…
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Glasgow Housing launches mobile website
Glasgow Housing Association has launched a new mobile website for tenants to use via their smartphones, claiming that it’s the first of its kind in Scotland. The new service lets tenants report repairs and instances of anti-social behaviour, search for properties through GHA’s choice-based letting system and access the latest GHA news. The service is…
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Orchard announces new resident involvement customers
Aspire Housing, Coast and Country Housing and South Liverpool Homes are all set to go live over the next few months with Orchard Information Systems’ resident involvement (RI) module which was jointly developed by the housing providers working collaboratively with Orchard’s staff. The RI module is an extension of Orchard’s main housing management system. SLH…
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Microsoft’s red carpet for Richmond Housing
Richmond Housing Partnership is one of just six companies worldwide that have been chosen by Microsoft for a feature-length documentary. The ‘Dynamic Tomorrow’ film will focus on how all the companies from different market sectors have used Microsoft Dynamics and other technologies to develop their businesses and improve customer service. RHP used Dynamics as the…
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