SimplyUnite has launched a new app, Connect, to help housing providers deliver tenant services through their smartphones. Customised for each housing provider’s brand, the app provides rapid access to a range of services from reporting faults and anti-social behaviour to rent reminders and job searches. The Connect app lets housing providers turn individual modules within…
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Customer Management
Thrive Homes wins top marks for customer service
Thrive Homes’ resources director, Philip Day, explained to Housing Technology how the Hertfordshire-based housing provider has been awarded the Contact Centre Accreditation by customer service and contact centre experts Mpathy Plus. Our head office in Watford has seven customer service staff dealing with around 1,200 phone calls per week, with 81 per cent of calls…
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Smoke, mirrors and social media
Adoption of social media communications among housing providers across the UK is poor. A poll carried out by the Guardian Social Enterprise Network revealed that 84 per cent think that an overly-cautious approach to social media is actually holding the sector back. Don’t get me wrong, that figure could so easily also relate to other…
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Civica & Liquid Voice partner for call recording and PCI compliance
Liquid Voice has formed a partnership with Civica to deliver highly-integrated call recording, PCI compliance and CTI solutions. Working with Civica’s Connect division, the agreement extends Liquid Voice’s capability to integrate its suite of computer telephony applications with the Civica Contact Manager software used by many housing providers and public sector organisations in the UK….
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Montal helps Kirklees tenants get online
Kirklees Neighbourhood Housing has teamed up with Montal Computer Services to install a communal internet connection and terminal-based computer. With support from the Citizens Online ‘Get IT Together’ project and the council, they are running weekly training sessions to help residents learn the basics of using a computer and browsing the internet. Volunteer trainers are…
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Regenda promotes digital inclusion for older residents
Regenda Group is helping elderly residents in its sheltered schemes to learn how to access the web and email through a new online service which lets them use the internet safely from the comfort of their communal lounges. Known as MyLinqs, the simple and secure web-based TV system has been specially developed for older people,…
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