Wolverhampton Homes has developed a new self-service portal to help its tenants get online, with the portal linking direct to live and up-to-date data in its Northgate housing management system. This mean that tenants can serve themselves in the same way as they can when banking online or using online retail services. The site went…
Self-service HMS portal for Wolverhampton HomesRead More →
Customer Management
Digital inclusion – A duty of care?
There’s no denying the importance of digital inclusion. A quick Google search reveals an abundance of reports and statistics concerning the issue. With the broadband quality and coverage improving every day, it’s an issue that will only grow in significance. This initiative isn’t just about creating technologically savvy tenants; it’s about addressing the correlation between…
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Orchard’s customer dashboard at Coast & Country
As part of its implementation of Orchard’s browser-based housing management system, Coast and Country Housing has also deployed the company’s Customer Dashboard for ‘broad and shallow’ CRM and workflow. The new tool replaces Coast and Country’s previous paper- and Excel-based processes for recording customer contacts, both of which required substantial manual inputs, were hard to…
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Waltham Forest’s annual £165,000 savings with Home Connections
London Borough of Waltham Forest has introduced automated online registrations for its housing applications with Home Connections and is now making direct savings £165,000 per year. Before the introduction of the Home Connections service, Waltham Forest had to manually process countless paper applications, many of which were from applicants it could never hope to house,…
Waltham Forest’s annual £165,000 savings with Home ConnectionsRead More →
Digital inclusion – Moving from ‘why’ to ‘how’
The issue of digital inclusion in social housing reached its peak last year, when former Housing Minister Grant Shapps pledged to abolish the digital apartheid at the ‘Digital by Default’ summit. However, ten months on, half of all council and housing association tenants in England still do not have a broadband connection. Evidently, the debate…
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Integrated Services launches customer portal
Integrated Services, a specialist division of Wolseley UK, has developed a free online portal tailored for each customer, allowing them to access their own data and product information. The interactive dashboard includes key management information and performance measures such as spend trackers, stock availability and credit note analysis. Bespoke PDF reports can be created and…
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