Alcatel-Lucent Enterprise and South West Communications Group are in the process of implementing a new £100,000 converged communications infrastructure at Paragon Community Housing Group’s two main sites in Surrey and Middlesex. The new system is intended to improve both external tenant interactions and internal communications within the group. The main areas for improvement through the…
Paragon installs Alcatel-Lucent comms infrastructureRead More →
Customer Management
Civica wins £300k CRM & EDM contract from WPH
Wirral Partnership Homes has awarded Civica a five-year, £300,000 contract for the implementation of an integrated customer relationship management, electronic document management and workflow system. As part of WPH’s ‘2020 corporate vision’, the new Civica system is intended to transform front-line services by creating common business processes and enabling all staff to access and manage…
Civica wins £300k CRM & EDM contract from WPHRead More →
Halton Housing launches its own app
Halton Housing Trust has launched a smartphone app that lets customers provide details of necessary repairs, report anti-social behaviour, and check their tenancy details and repairs history. The app also links to the Allpay app which means that customers can pay their rent using their smartphone. Halton Housing’s app is available for all Android phones…
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Improving customer service with CRM
Judith Comber from Radian Group explains how CRM and integrated software can deliver real benefits. Radian decided to implement Capita’s CRM Lite product from its Open Housing suite in November 2010, and has since identified three key benefits of CRM: centralisation of information; improved service delivery; and better call handling performance. Centralisation of information CRM…
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Discretion is the new frontier
Discretion is one of those ‘new frontiers” of customer experience for housing. This sounds like some awful marketing hype but it isn’t. Case study after case study shows that good decisions cost much less than bad decisions and produce more direct measurable benefits. If you think about it for a moment, that’s just common sense….
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North Lincolnshire beams broadband for digital inclusion
North Lincolnshire Homes has been running a six-month pilot project to deliver an innovative broadband service to some of its tenants in Scunthorpe as part of its plan as an official Race Online 2012 partner to improve digital inclusion among its tenants. NLH is using the latest LTE (long-term evolution) technology to deliver a wireless…
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