CableCom Networking, a Bristol-based internet service provider, is launching a new digital inclusion service for housing providers, comprising broadband access alongside a range of landlord and tenant services. The LivingCom service gives tenants fast, affordable and fully supported internet access with no hidden costs and a range of optional media and communication services such as…
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Customer Management
Cestria develops mobile tenant app for £2,500
Cestria Community Housing has just launched its own app to give its tenants access to a range of services via their smartphones. The app cost only £2,500 to develop, with on-going costs of just £150 per year. The app, which is free to download on iPhone and Android devices, lets Cestria’s tenants report repairs, pay…
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iHousing launched by City West Housing
City West Housing Trust has joined the growing numbers of housing providers with online customer portals following the recent launch of its iHousing service. iHousing gives registered tenants access to a self-service area within the CWHT website where they can check rent statements and make payments online. Along with reporting repairs via the site, tenants…
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Liquid Voice on the record at Bernicia
Bernicia Group is using CTI and call-recording software from Liquid Voice to improve its customer service as well as to remain compliant with payments regulations. The Liquid Voice system integrates inbound telephone calls with the housing group’s CRM system to provide a ‘screen pop’ of each caller’s details to its customer service staff. The Liquid…
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Repairs app from Kier
Sheffield City Council’s tenants and residents can now use Kier’s free repairs app to report repairs directly using their smartphone. Kier claims that it is currently the only contractor to have launched a repairs app for its customers. The app simplifies the repair reporting process and includes a camera function so that residents can take…
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CHP spends £20,000 on ‘digital by default’ initiative
CHP has installed almost £20,000 of IT equipment in its sheltered housing schemes in Essex as part of its ‘digital by default’ programme for older residents. CHP’s in-house IT team have installed internet-connected PCs and printers within each of its 24 sheltered housing schemes and is running a series of ‘Silver Surfer’ events to teach…
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